FAQs from clients using our Refrigeration, Food Machinery, Air Conditioning Services, & Equipment Sales.

Our FAQs

Please see below, a list of frequently asked questions and answers that may be useful to you. If you have any additional queries concerning our Refrigeration, Food Machinery, Air Conditioning Services, or Equipment Sales, please feel free to contact us for more information.

Refrigeration Services

Do you make visits before the purchase of units?

We are happy to discuss your requirements and advise on the best units for your purchase. We will conduct online visits before quotations are calculated.

Do you remove old refrigeration equipment?

If required, we safely dismantle and dispose of your old refrigeration equipment for recycling, from one unit to several units.

Are you F-Gas Certified?

Yes, we are F-Gas Certified by the RefCom Company. Our Certification number is REF1011887.

Do you cover all makes of refrigeration?

Yes, we will install, maintain, and repair all makes of refrigeration systems using ammonia, HFC and hydrocarbon refrigerants across the commercial and industrial sectors. We also specialise in solutions for the marine industry and are the only independent company in Devon that provide services for refrigeration systems with ammonia.

What is the recommended service interval for commercial or industrial refrigeration?

Whilst servicing is dependent on how heavy the plant’s usage is, it is advised that a 6-monthly service visit be carried out.

Air Conditioning Services

Do you only maintain Daikin Air Conditioning units? We have a different make that we would like regularly serviced.

No, we are not limited to maintaining Daikin Air Conditioning units. We provide Air Conditioning Maintenance and Service Contracts for all major brand air conditioning units, such as Fujitsu, Mitsubishi, Toshiba, LG, Hitachi, and Panasonic.

Equipment Sales & Servicing

How often do Henkelman Vacuum Packers require servicing?

We recommend servicing the Henkelman Vacuum Packers every 6 to 12 months, depending on how frequent the usage is.

What kinds of Ice Makers do you provide?

We provide Ziegra Trawler Ice Machines in addition to single-phase and three-phase models for commercial and industrial applications. We also offer VKM Ice Machines for Trawlers and Geneglace models for both marine use and commercial or industrial solutions.

Do you supply a warranty for new and used equipment?

All new equipment comes with a 12-month warranty, and used equipment comes with a 3-month warranty.

General FAQs

Are you VAT registered?

Yes, we are VAT-registered. Our VAT number is 418135565.

Do you supply a warranty for the work you carry out?

Installations come with a 12-month warranty.

Contact Us

If your business requires our services for Refrigeration, Food Machinery, Air Conditioning, or Equipment Sales, please do not hesitate to contact our friendly team. We will be happy to assist you.

Email Our Team

Please use our contact form to email our team.

Give Us a Call

01364 649111
07901 978990
Food Machinery:
07432 218491

Opening Hours

Refrigeration Emergencies:

Correspondence Address

Unit 8
Brent Mill Business Park
South Brent
TQ10 9YT